Cancellation Policy
Clear, respectful guidelines for managing appointments
Your session time is reserved especially for you. I prepare for each appointment and keep the space available so you can arrive without rush or pressure. To honour both your time and mine, the following cancellation guidelines apply.
Rescheduling or Cancelling
If you need to cancel or reschedule your appointment, please let me know as early as possible.
48 Hours' Notice or More
Full flexibility with zero penalty
Your appointment slot can be warmly offered to someone else
Late Cancellations (Within 48 Hours)
A late cancellation means cancelling within 48 hours of your scheduled appointment time. Because the practice room is reserved and the time cannot usually be filled at short notice, a tiered fee applies (calculated from the standard session rate of $130 for 60 min, or $180 for extended up to 2 hours):
First Late Cancellation
30% of the standard session fee is payable to partially cover reserved room time.
Second Late Cancellation
50% of the session fee is payable to share the commitment of the reserved time slot.
Third / Repeated Pattern
Full session fee is payable when short-notice cancellations become a recurring pattern.
No-Shows
If you do not attend your scheduled appointment and no prior communication or cancellation is made, the full session fee is payable.
Steffen reserves the entire consultation period and practice room specifically for you.
Illness & Emergencies
Life happens.
If you are suddenly unwell, experiencing a family crisis, or something truly unexpected occurs, please contact me as soon as you are safely able to.
We will always work together to find a compassionate, human, and fair solution.
Why This Policy Exists
A clear, transparent cancellation policy is designed to support:
Questions or Clarifications?
If you have any questions about this policy or need to discuss your particular scheduling situation, you are warmly welcome to reach out directly.